Online Returns & Exchanges

Please contact us at saltwaterclay@gmail.com within 21 days of receiving your order to organise a return or exchange.

Returned items must be in the same condition as when they were purchased - unworn, with tags and with no damage to original packaging.

If you have changed your mind about an item return shipping costs will be at buyer's expense. Custom orders can not be returned.

Our return address is: Mokye 4/142 Dudley Road Whitebridge NSW 2290

Please contact us for any further returns information at saltwaterclay@gmail.com

Refunds 

Once we have received and reviewed your returned order we will notify you of your refund approval status. When approved, you will receive automatic payment into the account of the original payment method.

It may take up to 10 business days to receive your refund due to bank processing.

For change-of-mind refunds shipping fees are non-refundable.

Non-returnable items

We are unable to accept returns of perishable products including food, flowers, or plants. Due to sanitary reasons, we are also unable to accept returns on beauty products and pillows/pillowcases.

Sale items are non-refundable for change of mind, and we also cannot accept returns on gift cards.

Please contact us at saltwaterclay@gmail.com if you have questions or concerns about the return of a specific purchase.

Customer Service Policy

In the event we are unable to process your order due to stock discrepancies we will notify you to organise a refund, back-order or alternate item.

Contact Us

Email: saltwaterclay@gmail.com