Saltwater Clay Shipping Policy

Australia Post Delivery

We offer both Standard and Express delivery options. Orders will be dispatched within 2 business days. They can be expected to arrive at your elected address within 2 - 7 business days, depending on your chosen delivery option.

Find out more about when you can expect your parcel here.

Contact us at saltwater@gmail.com if your order has not arrived within this timeframe. Deliveries are charged as per the Australia Post calculator - see more information at checkout. We offer free Standard delivery on all clothing purchases.

If Express shipping is required on these items, it will be charged at buyers expense. Courier and Large Item Delivery We also offer courier services for delivery. Costs are calculated according to the item size and fragility.

Large items are often required to be sent through courier services. In this case, shipping must be paid prior to item shipment. Once paid these items will be dispatched within 1-2 business days. Contact us at saltwaterclay@gmail.com if you would like a quote on the shipment of a large item. It may take 2-4 working days to receive this quote.

Damaged Goods

If there are any quality issues with your order upon arrival please contact us within 7 business days at saltwaterclay@gmail.com. In the case of a faulty or damaged product, or if the item does not meet the advertised description, you will be offered a refund, exchange or store credit.

Local Pickup

Click and collect is available through our website. We will alert you when your order is ready for collection. Our in-store pickup location is: Mokye 4/142 Dudley Road Whitebridge NSW 2290

Authority to Leave 'ATL'

If you select ‘ATL’ Saltwater Clay is not responsible for any parcel issues once the item is delivered to your premises. If you wish to use this option please ensure you leave instructions for the delivery driver, outlining a safe place to leave your item. 

Signature Required

If you select ‘Signature required’ your item will not be left on site without someone present to accept the delivery. If no one is at your elected address the order will likely be taken to your local post office for pickup. Please note you may be charged an additional re-delivery cost in the case that your parcel is returned to sender.